Remote IT Support Specialist - Tier 1

GoTo; United States; Remote; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Comprehensive health benefits

Generous paid time off and holidays

Tuition reimbursement and learning & d

Thrive Global Wellness Program

Zusammenfassung

GoTo is seeking an IT Support Specialist Tier 1 to join our remote-first IT & Tech Ops team. You will support internal employees globally, troubleshoot hardware and software issues, and manage incidents per SLA guidelines.

The role emphasizes reliability, multitasking, and strong communication skills, with familiarity in Windows 11, MacOS, and Microsoft 365, plus basic networking knowledge.

Qualifikationen

• Experience providing IT support to internal users in a fast-paced environment.
• Familiarity with Windows, MacOS, basic Linux knowledge is a plus.
• Basic networking knowledge and experience with Microsoft 365.

Aufgaben

• Work as part of a global team to provide top class support to internal employees.
• Troubleshoot standard technical queries related to hardware and software products (e.g. Microsoft products, operating systems, networking, GoTo products).
• Manage the resolution of all incidents/tickets, per SLA processes and guidelines.
• Provide basic advice and assist with basic user training.

Kenntnisse

Problem solving

Verbal communication

Written communication

Analytical thinking

Reliability

Multi-tasking

Ausbildung

No formal degree required

Tools

Windows 11

MacOS

Linux

Microsoft Office 365

Jobbeschreibung

GoTo is seeking an IT Support Specialist Tier 1 to join our remote-first IT & Tech Ops team. You will support internal employees globally, troubleshoot hardware and software issues, and manage incidents per SLA guidelines.

The role emphasizes reliability, multitasking, and strong communication skills, with familiarity in Windows 11, MacOS, and Microsoft 365, plus basic networking knowledge.