IT Support Specialist

GoTo; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous paid time off and holidays

Tuition reimbursement and learning & d

Thrive Global Wellness Program

Job summary

GoTo is seeking an IT Support Specialist Tier 1 to join our remote-first IT & Tech Ops team. You will support internal employees globally, troubleshoot hardware and software issues, and manage incidents per SLA guidelines.

The role emphasizes reliability, multitasking, and strong communication skills, with familiarity in Windows 11, MacOS, and Microsoft 365, plus basic networking knowledge.

Qualifications

• Experience providing IT support to internal users in a fast-paced environment.
• Familiarity with Windows, MacOS, basic Linux knowledge is a plus.
• Basic networking knowledge and experience with Microsoft 365.

Responsibilities

• Work as part of a global team to provide top class support to internal employees.
• Troubleshoot standard technical queries related to hardware and software products (e.g. Microsoft products, operating systems, networking, GoTo products).
• Manage the resolution of all incidents/tickets, per SLA processes and guidelines.
• Provide basic advice and assist with basic user training.

Skills

Problem solving

Verbal communication

Written communication

Analytical thinking

Reliability

Multi-tasking

Education

No formal degree required

Tools

Windows 11

MacOS

Linux

Microsoft Office 365

Job description

Whereyou’llwork:

Guatemala City, GU, GT

IT & Tech Ops at GoTo

GoTo’sIT & Tech Ops team enables a remote-first, high-performance workplace—powered bystate-of-the-artAI technology.We’rededicated to delivering seamless digital experiences that boost productivity and collaboration for every employee worldwide. By harnessing AI, we automate routine tasks, proactivelyidentifysolutions, and open new doors for global teamwork and problem-solving. Join our tech innovators and help reimagine the future of work for our teams and customers.

Your Day-to-Day

As a IT Support Specialist , you’ll play a key role in:

• Work as part of a global team to provide top class support to internal employees,
• Troubleshoot standard technical queries related to hardware and software products (e.g. Microsoftproducts, operating system, networking, GoTo products)
• Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines.
• Providing basic advice and assist with basic user training.

What We’re Looking For

As a IT Support Specialist Tier 1, you’re bringing:

• Reliable, dependable, flexible, and able to multi-task with priority.
• Excellent problem solving, analytical, verbal, and written communication skills in the everydayenvironment.
• Windows 11 and MacOS basic knowledge. Linux knowledge/experience is advantageous.
• Microsoft Office 365 basic knowledge.
• Basic network knowledge

What We Offer

AtGoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here’s what you can expect as part of our team:

• Comprehensive health benefits
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
• Tuition reimbursement and access to instructor-led and on-demand learning and development programs
• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
• Employee-led communities and programs, including Employee Resource Groups (ERGs),GoToGives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn’t just something we talk about - it’s part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.