Remote IT Support Specialist (MSP, On-Call)

The HT Group; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The HT Group in Austin, TX is seeking an IT Support Specialist to provide front-line remote and on-site technical support. You will diagnose and resolve issues across hardware, software, OS, and network areas while documenting tickets and communicating with users.

Ideal candidates have experience with desktop support, Microsoft 365, Windows Server, and basic networking, plus strong problem-solving and communication skills in a fast-paced MSP setting.

Qualifications

• Experience providing desktop or help desk support in a professional environment.
• Working knowledge of Microsoft Windows operating systems.
• Basic networking concepts: TCP/IP, DNS, DHCP, and Wi-Fi.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple support requests in a fast-paced environment.
• Experience with Microsoft 365 and Windows Server is preferred.
• Experience in an MSP environment is a plus.
• Active Directory user management.

Responsibilities

• Provide first-level technical support via phone, email, and remote support tools.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Log, document, and manage support requests through the organization's ticketing system.
• Escalate advanced technical issues to senior engineers while maintaining communication with end users.
• Assist with user account administration, password resets, and access requests.
• Perform basic network connectivity troubleshooting and support.
• Follow established support processes, documentation, and service level expectations.
• Participate in an after-hours on-call rotation as required.
• Deliver professional, timely customer service while maintaining accurate technical documentation.

Skills

Help desk support

Windows OS

Networking concepts

Troubleshooting

Communication

Multitasking

Team collaboration

MSP experience

Tools

Remote support tools

Ticketing systems

Microsoft 365

Windows Server

Active Directory

Job description

The HT Group in Austin, TX is seeking an IT Support Specialist to provide front-line remote and on-site technical support. You will diagnose and resolve issues across hardware, software, OS, and network areas while documenting tickets and communicating with users.

Ideal candidates have experience with desktop support, Microsoft 365, Windows Server, and basic networking, plus strong problem-solving and communication skills in a fast-paced MSP setting.