Remote IT Support Specialist (Microsoft & Custom Apps)

The Intersect Group; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

The Intersect Group is seeking a customer-focused Technical Support Specialist to provide remote technical support to end users across the organization. This role emphasizes software and applications, including troubleshooting custom business applications and Microsoft technologies.

The ideal candidate has 1–2+ years of remote technical support experience in a call-center or high-volume environment, strong troubleshooting skills, and the ability to explain technical solutions to users at all

Qualifications

• 1–2+ years of technical support experience.
• Proven experience providing remote technical support.
• Strong troubleshooting of software and applications beyond basic Windows or hardware.

Responsibilities

• Provide remote technical support to end users across the organization.
• Troubleshoot and resolve issues involving software, custom/internal applications, and Microsoft technologies.
• Support users with Microsoft applications and platforms, including Dynamics 365.
• Diagnose issues beyond basic troubleshooting such as system restarts, password resets, or hardware replacement.
• Manage 15–20 support tickets per day in a fast-paced environment.
• Use Halo or a comparable ticketing system to document, track, prioritize, and resolve requests.
• Provide a high level of customer service in a call-center-style environment.
• Escalate complex or unresolved issues to appropriate internal teams.
• Collaborate with technical teams and stakeholders to identify and resolve application issues.
• Meet SLAs and ensure timely resolution of requests.
• Learn and support proprietary business applications and internal systems.

Skills

Remote support

Customer service

Communication

Troubleshooting

Ticketing systems

Tools

Halo

Dynamics 365

Job description

The Intersect Group is seeking a customer-focused Technical Support Specialist to provide remote technical support to end users across the organization. This role emphasizes software and applications, including troubleshooting custom business applications and Microsoft technologies.

The ideal candidate has 1–2+ years of remote technical support experience in a call-center or high-volume environment, strong troubleshooting skills, and the ability to explain technical solutions to users at all