Remote IT Support Specialist II (Tier 2) — Equity & Unlimited PTO

Jobicy; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Unlimited PTO

Comprehensive health benefits

401k with matching

Employee stock purchase program

Job summary

Hims & Hers is a leading health and wellness platform seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support across the company. This role acts as the primary escalation point for Tier 1, mentoring the team and resolving complex issues while ensuring secure, productive technology usage.

You will work across Microsoft, Apple, Atlassian, and Google enterprise environments, manage devices with JAMF/Intune, and uphold endpoint security best

Qualifications

• 3-5 years of experience in IT support or helpdesk

Responsibilities

• Provide timely, high-quality technical support to end users across Microsoft, Apple, Atlassian, and Google enterprise environments
• Handle complex technical issues escalated from Tier 1 support, serving as a subject-matter resource for advanced troubleshooting
• Troubleshoot and resolve issues related to conferencing, collaboration, and communication tools (Zoom, Google Workspace, Slack, Dropbox, and similar cloud-based applications)
• Manage and maintain devices using MDM solutions such as JAMF and Intune, including creating and enforcing policies through tools like Automox
• Implement and maintain endpoint security best practices to protect company devices and data
• Prioritize and manage a queue of support requests with a strong sense of urgency
• Maintain a high standard of attention to detail, quality, and confidentiality across all support interactions and documentation
• Work independently with minimal supervision, exercising sound judgment on when to elevate
• Proactively identify gaps or inefficiencies in existing IT processes and recommend improvements that elevate the team’s standards
• Occasionally travel to or work from our Palo Alto office to support in-person needs, events, or equipment setups

Job description

Hims & Hers is a leading health and wellness platform seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support across the company. This role acts as the primary escalation point for Tier 1, mentoring the team and resolving complex issues while ensuring secure, productive technology usage.

You will work across Microsoft, Apple, Atlassian, and Google enterprise environments, manage devices with JAMF/Intune, and uphold endpoint security best