Remote IT Support Specialist II – Tier 2 & Mentorship

Hims And Hers; Menlo Park (CA); Remote; USD 55,000 - 90,000; Full time

Job summary

Hims & Hers is seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support across the company. This role serves as the primary escalation point for Tier 1 support, resolving complex issues and mentoring the broader team in a fast-paced environment.

Remote work with occasional in-person requirements in Palo Alto, CA. The ideal candidate thrives on ownership, delivers high-quality solutions, and improves team operations while supporting Microsoft,

Responsibilities

• Provide timely, high-quality technical support to end users across Microsoft, Apple, Atlassian, and Google enterprise environments.
• Handle complex technical issues escalated from Tier 1, serving as a subject-matter resource for more advanced troubleshooting.

Tools

Microsoft

Apple

Atlassian

Google

Job description

Hims & Hers is seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support across the company. This role serves as the primary escalation point for Tier 1 support, resolving complex issues and mentoring the broader team in a fast-paced environment.

Remote work with occasional in-person requirements in Palo Alto, CA. The ideal candidate thrives on ownership, delivers high-quality solutions, and improves team operations while supporting Microsoft,