Remote IT Support Specialist — Hospitality Tech

iPourIt; United States; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Career growth opportunities

Collaborative team culture

Job summary

iPourIt is seeking a full-time Customer Care Representative to provide support and ensure exceptional customer experiences. This remote position requires 1–3 years of IT support experience, where you will troubleshoot tech issues and maintain our beverage database.

The ideal candidate should have strong troubleshooting skills, Windows 10/11 knowledge, and excellent communication abilities. The compensation ranges between $50,000–$60,000 based on experience, with a fully remote schedule.

Qualifications

• 1–3 years of experience in IT support or related roles.
• Strong troubleshooting skills and Windows experience.
• Excellent communication and customer service skills.

Responsibilities

• Provide Tier 1–2 technical support for customers.
• Troubleshoot Windows and networking issues.
• Assist with maintaining the beverage database.

Skills

Troubleshooting and problem-solving skills

Customer service mindset

Organizational skills

Excellent verbal and written communication

Education

Experience in IT support or technical support

Tools

Windows 10/11

Ticketing platforms (like Zendesk)

Job description

iPourIt is seeking a full-time Customer Care Representative to provide support and ensure exceptional customer experiences. This remote position requires 1–3 years of IT support experience, where you will troubleshoot tech issues and maintain our beverage database.

The ideal candidate should have strong troubleshooting skills, Windows 10/11 knowledge, and excellent communication abilities. The compensation ranges between $50,000–$60,000 based on experience, with a fully remote schedule.