Remote IT Support Specialist — Help Desk & Troubleshooter

YPO; United States; On-site; USD 67,000 - 85,000; Full time

Benefits offered by this job

Performance-based bonus

Remote work flexibility

Comprehensive rewards package

Job summary

YPO is seeking an IT Support Specialist to analyze, troubleshoot, and resolve a range of hardware, services, and application issues for our members and associates. You will diagnose problems, reference knowledgebases, and provide efficient helpdesk support with a customer-focused approach.

Responsibilities include onboarding/offboarding, maintaining systems, and collaborating with 2nd level support while ensuring service excellence across multiple time zones and events.

Qualifications

• Bachelor's degree or technical experience required.
• One or more technical certifications preferred.
• Experience with Azure/AD and Office 365 administration.
• Proficient in Windows and MAC platforms.
• Experience with IT service desk tools such as Service Now and SysAid.

Responsibilities

• Respond to helpdesk incidents and support requests promptly.
• Log, categorize, prioritize, and resolve incidents.
• Maintain knowledge of YPO applications and systems.
• Provide onsite and remote support for events as needed.
• Escalate recurring issues to IT Operations Manager.
• Create and maintain knowledgebase for self-troubleshooting.
• Support onboarding and offboarding processes.
• Collaborate with 2nd level support.
• Evaluate solution compatibility with hardware and services.

Skills

Team collaboration

Interpersonal skills

Discretion & integrity

Independent work

Global mindset

Active listening

Problem solving

Curiosity & learning

YPO product knowledge

Communication skills

Education

Bachelor's degree or equivalent

Technical certifications

Tools

Azure/Active Directory

Office 365

ServiceNow

SysAid

Windows

macOS

Job description

YPO is seeking an IT Support Specialist to analyze, troubleshoot, and resolve a range of hardware, services, and application issues for our members and associates. You will diagnose problems, reference knowledgebases, and provide efficient helpdesk support with a customer-focused approach.

Responsibilities include onboarding/offboarding, maintaining systems, and collaborating with 2nd level support while ensuring service excellence across multiple time zones and events.