Remote IT Support Specialist: Grow, Learn, Solve

Creative Planning; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work flexibility

Company-sponsored trip with flight and

Job summary

Creative Planning’s MSP division seeks a Support Services I Specialist to begin a career in professional IT support. You’ll provide frontline remote support to clients, document troubleshooting steps, and follow established procedures to enable growth and success.

You’ll join a team that values clear written communication, ownership, and collaborative problem-solving while offering remote work flexibility and growth opportunities.

Qualifications

• 1-2 years of technical IT experience or relevant technical education.
• Knowledge of Windows desktop and server operating systems.
• Basic understanding of TCP/IP and Internet connectivity troubleshooting.
• Network components: switches, hubs, patch panels.
• Remote Desktop Services.
• Wireless technologies.
• 2-year MIS/IT Tech program is a plus.
• No certifications required, but eagerness to pursue them.

Responsibilities

• Provide frontline remote support to clients, aiming to resolve issues during initial contact.
• Document troubleshooting steps and solutions to build our knowledge base.
• Maintain clear communication with clients about progress, next steps, and timelines.
• Manage client expectations professionally regarding costs, timelines, and solutions.
• Participate in ongoing training to expand your technical knowledge.
• Track and document daily activities and time allocation.
• Collaborate with the dispatch team to coordinate additional resources.
• Learn from experienced team members while working on various client environments.

Skills

Windows OS

Remote support

Documentation

Communication

Education

Two-year MIS/IT program

Tools

Remote Desktop Services

Networking hardware

Job description

Creative Planning’s MSP division seeks a Support Services I Specialist to begin a career in professional IT support. You’ll provide frontline remote support to clients, document troubleshooting steps, and follow established procedures to enable growth and success.

You’ll join a team that values clear written communication, ownership, and collaborative problem-solving while offering remote work flexibility and growth opportunities.