Remote IT Support Specialist for Global Teams

Colure Health; United States; A distancia; USD 36.000 - 47.000; Jornada completa

Descripción de la vacante

Colure Health is seeking an IT Technical Support Specialist to keep staff productive and secure across the US and international teams. The role handles devices, accounts and common IT issues, building repeatable onboarding and offboarding processes.

You will support Windows and macOS, Google Workspace or Microsoft 365, and MDM platforms, with emphasis on privacy and HIPAA compliance in a distributed environment.

Formación

• 2+ years in IT help desk or desktop support.
• Experience with Windows and macOS, Google Workspace or Microsoft 365.
• Experience with an MDM platform (Intune, Jamf, Kandji).
• Comfort with remote support for international users and strong documentation habits.

Responsabilidades

• Provide Tier 1/2 support by ticket, chat, phone or remote session across time zones.
• Manage accounts, access, MFA, password resets and onboarding/offboarding.
• Configure and maintain laptops and mobile devices with encryption and security controls.
• Support productivity tools (Google Workspace or Microsoft 365) and communications systems.

Conocimientos

IT help desk experience

Windows

macOS

Google Workspace

Microsoft 365

MDM (Intune / Jamf / Kandji)

Remote support

Phishing awareness / security basics

Herramientas

Jira Service Management

Freshservice

Zendesk

VoIP platforms

Descripción del empleo

Colure Health is seeking an IT Technical Support Specialist to keep staff productive and secure across the US and international teams. The role handles devices, accounts and common IT issues, building repeatable onboarding and offboarding processes.

You will support Windows and macOS, Google Workspace or Microsoft 365, and MDM platforms, with emphasis on privacy and HIPAA compliance in a distributed environment.