Technical Support Engineer: Linux, Virtualization & AI

Verge.io; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Verge.io is seeking a Customer Support Engineer to work directly with customers on VergeOS deployments, troubleshooting infrastructure issues, and guiding migrations and optimizations. You will document solutions, contribute to knowledge bases, and help streamline processes using AI tools.

The role emphasizes hands-on Linux, virtualization, and networking expertise, with remote collaboration and on-call rotation as part of the responsibilities. Strong communication with customers is essential.

Qualifications

• Significant experience in technical support or infrastructure engineering.
• Strong Linux administration skills, ideally Debian-based environments.
• Hands-on experience with virtualization technologies (KVM/QEMU).
• Solid understanding of networking concepts and troubleshooting.
• Experience communicating complex technical issues to customers.
• Comfortable working remotely in a fast-moving environment.
• Practical experience using AI to research, troubleshoot, automate, or document.

Responsibilities

• Troubleshoot and resolve issues across the VergeOS platform.
• Manage escalations and complex customer inquiries.
• Guide customers through implementations and migrations.
• Help customers optimize environments and follow best practices.
• Provide guidance for upgrades and maintenance.
• Collaborate with Engineering to resolve complex problems.

Skills

Linux

Virtualization

Networking

Troubleshooting

Communication

Remote work

AI tooling

Education

Computer Science degree (helpful)

Tools

KVM/QEMU

Debian-based Linux

REST APIs

GitHub

Python

Job description

Verge.io is seeking a Customer Support Engineer to work directly with customers on VergeOS deployments, troubleshooting infrastructure issues, and guiding migrations and optimizations. You will document solutions, contribute to knowledge bases, and help streamline processes using AI tools.

The role emphasizes hands-on Linux, virtualization, and networking expertise, with remote collaboration and on-call rotation as part of the responsibilities. Strong communication with customers is essential.