Remote IT Support Specialist for Executives

ghSMART; United States; Remote; USD 85,000 - 90,000; Full time

Job summary

ghSMART is seeking an IT Support Administrator to sustain our high-performance environment by delivering proactive technology support, securing systems, and keeping operations running smoothly for executives and staff.

You’ll prime our Entra administration, manage Microsoft 365 and Apple environments, and respond quickly to tickets while maintaining discretion and confidentiality in a fully remote role across the United States.

Qualifications

• Bachelor’s degree in STEM preferred or 3+ years in IT support.
• Experience with Entra administration; robust support for Microsoft and Apple environments.
• Experience supporting executive stakeholders with discretion and professionalism.
• Strong IT security principles and practices to safeguard data.
• Commitment to confidentiality and integrity in technology support.
• Experience administering Microsoft 365 environments.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Self-motivation for remote work with goal setting and prioritization.
• Proven ability to give and receive feedback.

Responsibilities

• Maintain and monitor technology systems for security, compliance, reliability, and proactively addressing risks.
• Serve as the main point of contact for technology support, responding promptly to all IT issues, tickets, and requests.
• Provide high-touch, proactive support to staff and executive leadership, anticipating their needs and ensuring seamless technology experiences.
• Track, manage, and resolve help desk tickets, ensuring clear communication and follow-up with users.
• Troubleshoot and resolve hardware, software, and system problems efficiently.
• Collaborate with IT colleagues and communicate updates or issues that may impact the team.
• Uphold a client-focused, service-oriented approach in all interactions, contributing to a positive team environment.

Skills

Executive support

Entra administration

Microsoft 365

Apple environments

IT security

Discretion

Communication skills

Remote work

Education

Bachelor’s degree in STEM preferred

Job description

ghSMART is seeking an IT Support Administrator to sustain our high-performance environment by delivering proactive technology support, securing systems, and keeping operations running smoothly for executives and staff.

You’ll prime our Entra administration, manage Microsoft 365 and Apple environments, and respond quickly to tickets while maintaining discretion and confidentiality in a fully remote role across the United States.