IT Support Administrator

ghSMART; United States; A distancia; USD 85.000 - 90.000; Jornada completa

Descripción de la vacante

ghSMART is seeking an IT Support Administrator to sustain our high-performance environment by delivering proactive technology support, securing systems, and keeping operations running smoothly for executives and staff.

You’ll prime our Entra administration, manage Microsoft 365 and Apple environments, and respond quickly to tickets while maintaining discretion and confidentiality in a fully remote role across the United States.

Formación

• Bachelor’s degree in STEM preferred or 3+ years in IT support.
• Experience with Entra administration; robust support for Microsoft and Apple environments.
• Experience supporting executive stakeholders with discretion and professionalism.
• Strong IT security principles and practices to safeguard data.
• Commitment to confidentiality and integrity in technology support.
• Experience administering Microsoft 365 environments.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Self-motivation for remote work with goal setting and prioritization.
• Proven ability to give and receive feedback.

Responsabilidades

• Maintain and monitor technology systems for security, compliance, reliability, and proactively addressing risks.
• Serve as the main point of contact for technology support, responding promptly to all IT issues, tickets, and requests.
• Provide high-touch, proactive support to staff and executive leadership, anticipating their needs and ensuring seamless technology experiences.
• Track, manage, and resolve help desk tickets, ensuring clear communication and follow-up with users.
• Troubleshoot and resolve hardware, software, and system problems efficiently.
• Collaborate with IT colleagues and communicate updates or issues that may impact the team.
• Uphold a client-focused, service-oriented approach in all interactions, contributing to a positive team environment.

Conocimientos

Executive support

Entra administration

Microsoft 365

Apple environments

IT security

Discretion

Communication skills

Remote work

Educación

Bachelor’s degree in STEM preferred

Descripción del empleo

Who We Are

ghSMART is a premier leadership advisory firm dedicated to creating value for CEOs, boards, and investors. We partner with our clients to solve their most critical business decisions, becoming their trusted advisor on their most important people and talent priorities. As the first call for some of the world’s most influential executives, we offer a data driven perspective on their leadership and talent strategy. Our team is made up of nearly 200 extraordinary individuals who become trusted advisors to these leaders, helping amplify their positive impact on the world. We advise on the art and science of building winning leadership teams, doing meaningful work every day. We hire the very best talent, and our team has the freedom to work where they choose.

What You’ll Do

As part of our IT Team, you are essential to supporting the organization’s growth and operational excellence by delivering exceptional IT support services, ensuring high stakeholder satisfaction, and maintaining robust technology infrastructure. The IT Support Administrator plays a critical role in resolving technology issues, executing security and compliance processes, and providing outstanding service to stakeholders and to ensure there’s no disruption to business operations and the productivity of senior executives and staff.

Responsibilities

• Maintain and monitor technology systems for security, compliance, reliability, and proactively addressing risks.


• Serve as the main point of contact for technology support, responding promptly to all IT issues, tickets, and requests.


• Providing high-touch, proactive support to staff and executive leadership, anticipating their needs and ensuring seamless technology experiences.


• Track, manage, and resolve help desk tickets, ensuring clear communication and follow-up with users.


• Troubleshoot and resolve hardware, software, and system problems efficiently.


• Collaborate with IT colleagues and communicate updates or issues that may impact the team.


• Uphold a client-focused, service-oriented approach in all interactions, contributing to a positive team environment.

You Bring

• Bachelor’s degree in STEM preferred; alternatively, at least three years in a comparable IT support role.


• Extensive hands‐on experience with Entra administration including robust support for both Microsoft and Apple environments.


• Demonstrated experience providing IT support to executive-level stakeholders, with an ability to anticipate and address their unique technology needs while maintaining discretion and professionalism.


• Strong understanding of IT security principles and hands‐on experience implementing security best practices to safeguard executive and organizational data.


• Commitment to upholding confidentiality and integrity in all aspects of technology support.


• Extensive hands‐on experience administering Microsoft 365 environments, including user management, security configuration, and troubleshooting within the platform.


• Strong analytical capability and the ability to resolve complex technical issues.


• Superior written and verbal communication skills capabilities.


• Demonstrated self‐motivation and drive to excel in a remote work environment, with the discipline to independently set goals, manage priorities, and deliver results.


• Proven track record of being comfortable with giving and receiving feedback

Whyjoin ghSMART?

Meaningful Impact Everyday: We believe leadership is the greatest force for good. At ghSMART, whether you’re guiding the world’s top leaders or helping power the firm from within, you play a vital role in solving our clients’ greatest challenge: building and developing talented, diverse teams that fuel lasting success. Together, we help leaders amplify their positive impact–on their organizations, their people, and the world.

Exceptional team, grounded in generosity: We have a team of extraordinary people united by excellence, humility, and a shared purpose. You’ll collaborate with brilliant colleagues who challenge and support you. Here, exceptional talent meets deep respect–where people show up with heart, and everyone has a place.

Freedom to Shape a Career with Purpose: You have the power to shape a career that aligns with your purpose–doing meaningful work that drives impact for the world’s top leaders. You’ll help solve challenges that matter while being supported by brilliant colleagues and trusted with the flexibility you need to recharge, perform at your best, and grow for the long term.

Have your voice and talents recognized. We are a flat organization that values proactivity and ability over bureaucracy and tenure. All our decisions and actions are guided by our Values and Credo - to help leaders amplify their positive impact on the world.

Compensation

Certain US jurisdictions require ghSMART to include a reasonable estimate of the salary range for this role. We are built on a culture of freedom and flexibility, we operate fully remotely, and our team members balance deeply energizing, high intensity work, with flexible schedules to support life outside of work. Our compensation model reflects these values. Compensation for this role in the United States includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution, and a comprehensive benefits package. You should reasonably expect a base salary of $85,000 - $90,000. In addition, we offer an annual discretionary performance bonus.

Learn why our consultants love working here.

We are ranked #1 or #2 in 10 Consulting categories by Vault. See what others think about working at ghSMART on Glassdoor.

Please be advised that all emails will originate from the @ghsmart.com domain; any other domains are fraudulent, should be ignored, and deleted.

ghSMART is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace across all of our global locations. We welcome applicants of all backgrounds and ensure equal employment opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our global policies and practices are designed to support an environment of respect and equity for all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.