Remote Service Desk Engineer for Complex IT Issues

Jobgether; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Jobgether is seeking an IT support specialist to identify, investigate, and resolve complex technical issues reported by users. The role emphasizes remote work and delivering timely solutions within SLAs.

You will configure and troubleshoot desktops, laptops, mobile devices, and peripherals while collaborating with internal teams and vendors to support a diverse user base in a people-focused culture.

Qualifications

• 2–3 years IT support experience with Windows 10 and Office 2016.
• Knowledge of networking, remote access, and user account management.
• Strong customer support, prioritization, and communication skills.
• Remote work with an inclusive, people-focused culture.

Responsibilities

• Identify, investigate, and resolve complex technical issues reported by users.
• Provide remote technical assistance and manage support tickets within SLAs.
• Configure and troubleshoot desktop computers, laptops, mobile devices, and peripherals.

Skills

Customer service

Communication

Problem solving

Time management

Tools

Windows 10

Office 2016

Remote access tools

Job description

Jobgether is seeking an IT support specialist to identify, investigate, and resolve complex technical issues reported by users. The role emphasizes remote work and delivering timely solutions within SLAs.

You will configure and troubleshoot desktops, laptops, mobile devices, and peripherals while collaborating with internal teams and vendors to support a diverse user base in a people-focused culture.