Remote IT Support Specialist

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Paid time off

Short- and long-term disability

Paid parental leave

Educational fee discounts for UMSystem

Job summary

University of Missouri offers a Help Desk Analyst role within the Division of Information Technology. The position handles IT service requests via phone, email, chat, and remote assistance, ensuring accurate documentation of interactions and troubleshooting steps.

Shift is variable with potential weekend hours, and remote work is supported. Candidates should have strong customer service, analytical and problem‑solving skills, and adaptability to a fast-paced tech environment.

Qualifications

• Excellent customer skills, including the ability to communicate effectively over the telephone and through various electronic media.
• Excellent analytical and problem-solving skills, with an eagerness to continuously learn and apply troubleshooting techniques to the University’s constantly changing technology environment.
• Willingness and ability to adapt to changing priorities, tasks, and work schedules to meet customer service standards.

Responsibilities

• Receive, troubleshoot and resolve IT service requests via telephone, e-mail, chat or remote assistance.
• Thoroughly document customer interactions, including the request, symptoms and troubleshooting steps/outcomes.
• Regularly contribute to the Division of IT KnowledgeBase and participate in design/testing/reviews of IT services.
• Continue developing both people and technical skills through scheduled training and self‑study.

Skills

Customer service skills

Analytical thinking

Problem-solving

Communication skills

Adaptability

Education

College degree or equivalent work experience

Job description

University of Missouri offers a Help Desk Analyst role within the Division of Information Technology. The position handles IT service requests via phone, email, chat, and remote assistance, ensuring accurate documentation of interactions and troubleshooting steps.

Shift is variable with potential weekend hours, and remote work is supported. Candidates should have strong customer service, analytical and problem‑solving skills, and adaptability to a fast-paced tech environment.