TELECOM IT ANALYST-REMOTE

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

Retirement

Paid time off

Disability insurance

Paid parental leave

Educational fee discounts

Job summary

University of Missouri-Columbia is seeking a Telecom IT Analyst to coordinate and perform telecommunication moves, adds, and changes for the university, hospital, and clinics. You will act as the liaison between customers, engineers, and technicians and will manage data port connections and related documentation.

The role requires a bachelor’s degree in Telecommunications or Computer Science and at least five years of related experience, with strong customer service and Microsoft Office skills.

Qualifications

• Bachelor’s degree in Telecommunications, Computer Science, or related field.
• At least five years of related experience in telecom or IT.
• Excellent customer service and Microsoft Office skills.

Responsibilities

• Coordinate and perform telecommunication moves, adds, and changes.
• Serve as liaison between customer, engineers and technicians.
• Activate/deactivate/troubleshoot data port connections.
• Maintain up-to-date documentation for phone lines and data ports.
• Process work tickets and coordinate with engineers, warehouse, technicians, and Networking department.
• Provide detailed installation instructions and billing creation.

Skills

Customer service

Microsoft Office

Documentation

Team collaboration

Self-motivated

Education

Bachelor’s degree in Telecommunications, Computer Science, or related field

Tools

Ticketing system

Proprietary applications

Networking concepts

Job description

Job Description

This employee is responsible for coordinating and performing telecommunication moves, adds and changes for the university as well as hospital and clinics. They will be the liaison between the customer, engineers and technicians.

Hiring Department

Division of Information Technology

Job Description

This employee is responsible for coordinating and performing telecommunication moves, adds and changes for the university as well as hospital and clinics. They will be the liaison between the customer, engineers and technicians.

Employee will activate/deactivate/troubleshoot data port connections per service requests and incident reports. Employee will keep extensive documentation for phone line and data ports up to date. Process work tickets communicating with engineers, warehouse, technicians, and Networking department. This includes software instructions for engineers, equipment needed for customer, detailed installation instructions, network knowledge and billing creation. Other duties as assigned.

Employee will need to have the following attributes: great customer service skills, accuracy in work a must, knowledge in Microsoft applications, work well within a team and with other teams, self-motivated, quick to learn proprietary applications.

Shift

Monday - Friday, 7:30am - 4:00 pm

Minimum Qualifications

Bachelor’s degree in Telecommunications, Computer Science, or related field. At least five years of related experience. Great Customer service skills, knowledge in Microsoft applications, self-motivated.Bachelor’s degree in Telecommunications, Computer Science, or related field. At least five years of related experience. Great Customer service skills, knowledge in Microsoft applications, self-motivated.

Anticipated Hiring Range

Salary Range: $19.25 - $22.00 Commensurate with experience

Grade: GGS 009

University Title: Telecom IT Analyst

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including:

• medical
• dental
• vision plans
• retirement
• paid time off
• short- and long-term disability
• paid parental leave
• paid caregiver leave
• educational fee discounts for all four UM System campuses

For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.