Remote IT Help Desk Specialist

University of Minnesota; Minneapolis (MN); Remote; USD 47,000 - 51,000; Full time

Benefits offered by this job

Competitive wages, paid holidays, and generous time off

Continuous learning opportunities and tuition benefits

Low-cost medical, dental, and pharmacy plans

Excellent retirement plans with employer contribution

Financial counseling services

Job summary

The University of Minnesota is seeking a Technology Help Specialist to provide high-quality technical support to its diverse community. This role involves troubleshooting a variety of IT issues and is primarily remote with occasional onsite requirements.

Applicants should hold a Bachelor's degree or equivalent experience, have strong customer service skills, and exhibit a passion for technology. This position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Bachelor's degree or a combination of education and relevant work experience to equal four years.
• Customer service experience is required.
• Excellent verbal and written communication skills essential.
• Ability to adapt in a dynamic environment.

Responsibilities

• Provide Tier 1 technical support through various channels.
• Diagnose and resolve issues related to University applications.
• Manage account and software installation requests.

Skills

Customer service experience

Excellent verbal and written communication skills

Exposure to and interest in technology

Action-oriented and adaptable

Education

Bachelor's degree or equivalent work experience

Job description

The University of Minnesota is seeking a Technology Help Specialist to provide high-quality technical support to its diverse community. This role involves troubleshooting a variety of IT issues and is primarily remote with occasional onsite requirements.

Applicants should hold a Bachelor's degree or equivalent experience, have strong customer service skills, and exhibit a passion for technology. This position offers a competitive salary and a comprehensive benefits package.