Remote Help Desk Analyst I | IT Support & Onboarding

Elevance Health, Inc.; Oregon; Hybrid; USD 42,000 - 54,000; Full time

Job summary

Elevance Health is seeking a Help Desk Analyst I (External Support) to receive telephone or automated IT requests, log them accurately, and ensure timely resolution within established timeframes. The role is virtual, with required in-person training sessions, offering flexibility and autonomy while maintaining essential onboarding and skill development.

The position requires an AA/AS in IT or related field and at least one year of PC, networking, or configuration management troubleshooting

Qualifications

• AA/AS degree in Information Technology, Computer Science or related field, plus minimum 1 year of PC, networking, telecommunications or configuration management troubleshooting experience.
• Two years of customer service experience is strongly preferred.
• Knowledge and use of Service Desk tools strongly preferred.

Responsibilities

• Handles basic technical problems via the telephone and resolves first line customer issues.
• Logs and manages calls while utilizing the correct procedures.
• Handles specialized functions including fulfillment and special projects.
• Make appropriate and timely referrals of any requests that cannot be immediately resolved.

Skills

Customer service

Technical troubleshooting

Phone/telephony support

Service desk tools

Networking basics

Education

AA/AS in IT or related field

Tools

Service Desk software

Remote support tools

Job description

Elevance Health is seeking a Help Desk Analyst I (External Support) to receive telephone or automated IT requests, log them accurately, and ensure timely resolution within established timeframes. The role is virtual, with required in-person training sessions, offering flexibility and autonomy while maintaining essential onboarding and skill development.

The position requires an AA/AS in IT or related field and at least one year of PC, networking, or configuration management troubleshooting