Remote Tier 1 Service Desk Engineer

Greystone Technology Group; BLOOMINGTON (MN); Remote; USD 45,000 - 55,000; Full time

Job summary

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide remote end-user support for client environments, using ConnectWise PSA and IT Glue to track issues and document resolutions. This role emphasizes strong communication, fast issue resolution, and teamwork across a national client base.

Ideal candidates have a two-year technical degree and 1–5 years in a service desk setting, with AD/Azure AD experience and relevant certifications preferred.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Certifications (A+ or Network+ preferred).
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA, and N-able/N-central.

Responsibilities

• Provide remote end-user support across desktops, printers, password resets, MFA, antivirus alerts.
• Manage tickets and ensure timely resolutions using ConnectWise PSA.
• Document troubleshooting steps and maintain knowledge base in IT Glue.
• Collaborate with service teams and communicate with clients to maintain high service quality.

Skills

Communication

Troubleshooting

Customer service

Teamwork

Education

Two-year technical degree

Tools

ConnectWise PSA

IT Glue

ConnectWise Manage

N-able/N-central

Job description

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide remote end-user support for client environments, using ConnectWise PSA and IT Glue to track issues and document resolutions. This role emphasizes strong communication, fast issue resolution, and teamwork across a national client base.

Ideal candidates have a two-year technical degree and 1–5 years in a service desk setting, with AD/Azure AD experience and relevant certifications preferred.