Remote IT Support Engineer I

Blue Mantis; Town of Florida (NY); Remote; USD 38,000 - 54,000; Full time

Job summary

Blue Mantis seeks an entry-level IT EUX Junior Engineer I to join its remote Help Desk team. You will provide first-line support by phone and remote access, assist with ticket creation, and guide end users through initial troubleshooting.

This role emphasizes learning, multitasking across tickets, and delivering timely updates; prior A+ is preferred but not required. Training and growth opportunities are available.

Qualifications

• Experience in the Customer Service industry.
• A+ Certification preferred but not required.
• Enrolled in IT related class, certification training, or degree preferred, but not required.

Responsibilities

• Resolve problems reported to the service desk by phone or web tickets.
• Provide first-level contact and problem resolution for customer issues.
• Provide timely communication on ticket status and resolution.
• Other functions as directed by management.
• Answer phone calls received by the call center by the SLA.
• Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalam??
• Quickly and effectively communicate with customers within the set SLA.
• Continuously improve upon technical skills within assigned areas of expertise.
• Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment.
• Regular, predictable and punctual attendance. May occasionally need to work on holidays or weekends.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Technical troubleshooting

Learning mindset

Education

A+ Certification

IT-related training/degree

Job description

Blue Mantis seeks an entry-level IT EUX Junior Engineer I to join its remote Help Desk team. You will provide first-line support by phone and remote access, assist with ticket creation, and guide end users through initial troubleshooting.

This role emphasizes learning, multitasking across tickets, and delivering timely updates; prior A+ is preferred but not required. Training and growth opportunities are available.