Remote EUX Junior Engineer I: Help Desk Support

Blue Mantis; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Blue Mantis is seeking an IT EUX Junior Engineer I for remote US-only operations. You provide first-line support to Managed Services clients, handling account administration and initial troubleshooting from contact to resolution.

As an entry-level role, you’ll work in the Help Desk Call Center, resolving tickets by phone or web, and communicating status with customers while expanding technical and soft skills. Regular attendance and flexibility around holidays/weekends are expected.

Qualifications

• Experience providing technical assistance over the phone.
• Ability to multi-task across multiple tickets and priorities.
• Experience in fast-paced environments with multiple projects.
• Excellent verbal and written communication skills.
• Motivated to learn new skills and technologies.
• Enrollment in IT-related class or certification preferred.

Responsibilities

• Resolve problems reported to the service desk by phone or web tickets.
• Provide first-level contact and problem resolution for customer issues.
• Provide timely communication on ticket status and resolution.
• Other functions as directed by management.
• Maintain SLA for incoming help desk tickets.
• Improve technical and soft skills while performing duties.
• Maintain regular, predictable attendance; may work holidays or weekends.

Skills

Customer service

Phone support

Multi-tasking

Troubleshooting

Verbal communication

Written communication

Learning mindset

Education

A+ Certification

IT coursework

Job description

Blue Mantis is seeking an IT EUX Junior Engineer I for remote US-only operations. You provide first-line support to Managed Services clients, handling account administration and initial troubleshooting from contact to resolution.

As an entry-level role, you’ll work in the Help Desk Call Center, resolving tickets by phone or web, and communicating status with customers while expanding technical and soft skills. Regular attendance and flexibility around holidays/weekends are expected.