Remote IT Help Desk Engineer I (Entry Level)

Blue Mantis; Tampa (FL); On-site; USD 38,000 - 50,000; Full time

Job summary

Blue Mantis is seeking an EUX Junior Engineer I to support Managed Services clients remotely. You will handle first-level problem determination, incident logging, and resolution, acting as the frontline Help Desk contact by phone and online.

This is an entry-level role focused on end-user account administration and fast ticket resolution. The position emphasizes strong communication, multi-ticket handling, and ongoing skill development in both technical and soft skills.

Qualifications

• Experience in the Customer Service industry.
• A+ Certification is preferred but not required.
• Enrolled in IT related class, certification training, or degree preferred, but not required.
• Able to multi-task and work on multiple tickets.
• Excellent verbal and written communication skills.

Responsibilities

• Resolve problems reported to the service desk by phone or web tickets.
• Provide first-level contact and problem resolution for customer issues.
• Provide timely communication on ticket status and resolution.
• Other functions as directed by management.
• Answer phone calls received by the call center by the SLA; resolve or escape as needed.
• Acknowledge and work on incoming Help Desk web tickets by the set SLA; resolve or escape as needed.
• Quickly and effectively communicate with customers within the set SLA.
• Continuously improve upon technical skills sets within assigned areas of expertise.
• Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast-paced environment.
• Regular, predictable and punctual attendance; may occasionally work on holidays or weekends.

Skills

Customer service

A+ Certification

IT class / cert training

Education

IT-related class / certification program

Job description

Blue Mantis is seeking an EUX Junior Engineer I to support Managed Services clients remotely. You will handle first-level problem determination, incident logging, and resolution, acting as the frontline Help Desk contact by phone and online.

This is an entry-level role focused on end-user account administration and fast ticket resolution. The position emphasizes strong communication, multi-ticket handling, and ongoing skill development in both technical and soft skills.