Remote IT Support Engineer I

Airbus; Chandler (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid parental leave

Education assistance program

Employee assistance program

Various healthcare options

401(k)

Job summary

Airbus is seeking an IT Support Engineer L1 in Chandler, Arizona. The role involves troubleshooting software issues, managing support requests, and ensuring user satisfaction through effective communication.

The ideal candidate has 1-2 years of experience in IT support, a high school diploma or GED, and proficiency with troubleshooting Windows environments and ticketing platforms. This position offers opportunities for individual development and various healthcare benefits.

Qualifications

• 1–2 years of experience in IT support, help desk, or desktop support role.
• CompTIA A+, CompTIA Network+, or ITIL certification preferred.
• Bilingual (English/French) is a plus.

Responsibilities

• Troubleshoot software problems, including OS-level issues.
• Log and track support requests in the ticketing system.
• Provide courteous and professional support to end users.

Skills

Troubleshooting Windows environments

Ticketing platform experience

Microsoft 365 proficiency

Basic networking knowledge

Remote support tools

Communication skills

Time management

Education

High school diploma or GED

Associate's or Bachelor's degree in IT or related field

Tools

ServiceNow

Jira Service Management

Job description

Airbus is seeking an IT Support Engineer L1 in Chandler, Arizona. The role involves troubleshooting software issues, managing support requests, and ensuring user satisfaction through effective communication.

The ideal candidate has 1-2 years of experience in IT support, a high school diploma or GED, and proficiency with troubleshooting Windows environments and ticketing platforms. This position offers opportunities for individual development and various healthcare benefits.