Remote IT Support Engineer (Customer-Focused)

Coretelligent, LLC.; Needham (MA); Remote; USD 52,000 - 72,000; Full time

Job summary

Coretelligent, LLC. in Needham, MA, is seeking an energetic IT Support professional to join our remote and on-site helpdesk. You will troubleshoot hardware and software, perform remote diagnostics, and respond to tickets under our SLA.

The ideal candidate has 1-2 years in customer-focused IT support, strong Windows and Mac OS experience, familiarity with Active Directory, DNS/DHCP, and basic networking. We offer a collaborative environment and opportunities to work with cutting-edge technology.

Qualifications

• 1–2 years in a customer-oriented IT support environment.
• Experience supporting Windows and Mac OS in a professional setting.
• Familiarity with Active Directory, DNS, DHCP, and basic networking.
• Experience building/rebuilding desktops/laptops and providing remote support.

Responsibilities

• Respond to customer trouble tickets or emails and provide remote diagnostics.
• Troubleshoot hardware and software issues to resolve defects.
• Build, configure, and repair desktops and laptops per client build processes.
• Support Windows Server/Active Directory environments and basic networking.

Skills

Customer support

Remote support

Windows OS

Mac OS

Active Directory

DNS/DHCP

Networking basics

Desktop/Laptop hardware

Tools

Citrix & Terminal Services

Ghost/Acronis imaging

Remote diagnostics tools

Job description

Coretelligent, LLC. in Needham, MA, is seeking an energetic IT Support professional to join our remote and on-site helpdesk. You will troubleshoot hardware and software, perform remote diagnostics, and respond to tickets under our SLA.

The ideal candidate has 1-2 years in customer-focused IT support, strong Windows and Mac OS experience, familiarity with Active Directory, DNS/DHCP, and basic networking. We offer a collaborative environment and opportunities to work with cutting-edge technology.