Remote Engineer

Coretelligent, LLC.; Needham (MA); Remote; USD 52,000 - 72,000; Full time

Job summary

Coretelligent, LLC. in Needham, MA, is seeking an energetic IT Support professional to join our remote and on-site helpdesk. You will troubleshoot hardware and software, perform remote diagnostics, and respond to tickets under our SLA.

The ideal candidate has 1-2 years in customer-focused IT support, strong Windows and Mac OS experience, familiarity with Active Directory, DNS/DHCP, and basic networking. We offer a collaborative environment and opportunities to work with cutting-edge technology.

Qualifications

• 1–2 years in a customer-oriented IT support environment.
• Experience supporting Windows and Mac OS in a professional setting.
• Familiarity with Active Directory, DNS, DHCP, and basic networking.
• Experience building/rebuilding desktops/laptops and providing remote support.

Responsibilities

• Respond to customer trouble tickets or emails and provide remote diagnostics.
• Troubleshoot hardware and software issues to resolve defects.
• Build, configure, and repair desktops and laptops per client build processes.
• Support Windows Server/Active Directory environments and basic networking.

Skills

Customer support

Remote support

Windows OS

Mac OS

Active Directory

DNS/DHCP

Networking basics

Desktop/Laptop hardware

Tools

Citrix & Terminal Services

Ghost/Acronis imaging

Remote diagnostics tools

Job description

Founded in 2006, Coretelligent provides comprehensive IT services and solutions to enable SMB’s to seamlessly power and successfully grow their businesses. Headquartered just outside Boston in Needham, MA, the company has been recognized as a leader by Forbes and the Boston Business Journal, and has been ranked on Inc. 5000’s fastest growing companies in America for the last two years. Coretelligent has offices in New York City and Mountain View, CA and serves loyal clients from a broad range of industries, including financial services, clean energy, life sciences and emerging technology.

We are an organization committed to delivering an exceptional customer experience. Clients trust and repeatedly choose Coretellient for our unparalleled responsiveness and reliability, the highest ethical standards, and cutting edge technology.

As such, our working environment dedicates time and energy to going above and beyond in order to ensure we exceed client expectations. In return, working at Coretelligent truly means you are rewarded for your efforts. We foster a collaborative work environment, open communication, and a passion for technology and service that yields the best possible outcome for our clients.

Our ideal candidate is highly communicative, ambitious, detail oriented and is able to work autonomously and in a team environment. As a Coretelligent professional, your honesty, responsiveness, technical expertise, and even your sense of humor translate to a winning relationship with outstanding business results. Coretelligent provides its employees with competitive compensation, a comprehensive benefits package, including medical and dental insurance and 401k.

Required “Hands On” Experience: 1-2 Years’ experience in a customer oriented support environment.

Remote Support: Respond to customer trouble tickets or emails. Provide remote diagnostics and take corrective action as defined by Coretelligent’s SLA. Troubleshoot diverse range of hardware and software.Perform repairs to hardware to resolve defects. Knowledge of protocols for all equipment and other vendors’ products. Collaborate with fellow team members to solve challenging issues.

Desktop/Laptop: Build/Rebuild and configure new Laptops and Desktops for various clients per the client specific build process. Extensive user desktop support experience with Windows XP through

Windows 7. Troubleshoot local PC connectivity issues, application issues (Microsoft Office 2003/2007/2010 required), hardware issues, etc. MacOS experience a strong plus.Windows Server/Active Directory: Support Windows Active Directory networks 2003/2008 with DHCP, DNS, OUs, and Group Policies in small to medium businesses consisting of one or more sites.

Networking: Troubleshoot various connectivity issues from the PC to a server or the internet. Ability to troubleshoot tcp/ip and network printers and relevant network queues. Troubleshoot first-level network (LAN/WLAN) connectivity issues (DHCP, DNS, WINS).

Required Technical Skillsets

We market ourselves as an efficient, customer centric, boutique IT services provider. This is an extremely fast paced environment that will offer a unique opportunity for new candidates to touch and familiarize themselves with cutting edge technology.

Knowledge of:(Setup, Configure, Maintain, Troubleshoot, Instruction on Use)

• MS Office/Outlook 2003, 2007, 2010, 2011 for Mac (Expertise)
• MS Windows, XP, Vista, 7 (Expertise)
• MS Windows Server 2003, 2008, 2008 R2 (Basic Knowledge)
• Active Directory, Group Policy, Batch Scripting, Local & Roaming User Profiles (Basic Knowledge)
• Citrix & Terminal Services (Basic Knowledge)
• Network Printing & Multi-Function Devices (Expertise)
• Corporate antivirus/antimalware (Sophos, Symantec, AVG)
• Disk imaging and recovery products (Ghost, Acronis, Ontrack, etc.)
• Apple, Dell, HP, Lenovo (Desktops, Laptops, Tablets, Servers and their peripherals)