Field Engineer II - Boston

Coretelligent, LLC.; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health

Dental

Vision

Flexible Spending Account

401k

Health Reimbursement Account

Health Savings Account

Life Insurance

Disability Insurance

Paid Parental Leave

Holiday Pay

Flexible Vacation & Sick Days

Birthday off

Well-being allowance

Job summary

Coretelligent, LLC. is seeking a Client Support Engineer II to deliver on-site and remote IT support across the Greater Boston area. You will troubleshoot Windows desktops, Microsoft 365, and server infrastructure while maintaining strong client communications and executive-level interactions.

The role requires 3+ years of experience, Azure and O365 proficiency, and a commitment to high-quality, white-glove service. Travel to local client sites is expected, with on-call rotation included.

Qualifications

• 3+ years of related IT support experience.
• Proficient in Azure Environments and O365 Administration.
• Ability to multi-task in a fast-paced environment while delivering high-quality results.
• Excellent written and verbal communication skills.

Responsibilities

• Interact with clients on-site to resolve issues and close tickets.
• Provide Windows desktop troubleshooting for connectivity, printing, and user profiles.
• Troubleshoot Microsoft Office and mobile device issues for clients.
• Troubleshoot backup solutions, mail-flow, and Exchange DAG.
• Support Exchange configuration and troubleshooting for clients.
• Deploy new hardware using imaging technology.
• Manage user accounts in Active Directory, Exchange, and spam filters.
• Configure networking gear, including switches, DHCP, DNS, VPN and AD replication.
• Perform after-hours on-site support and server maintenance as needed.

Skills

Windows troubleshooting

On-site support

Customer service

Communication

Team collaboration

Tools

Azure

O365 Administration

Active Directory

Exchange

Networking

Imaging technology

VPN

Job description

Candidate MUST be located in, near or within commutable distance of the Boston Area

At Coretelligent, we take ownership of the technology our clients rely on every day.

We partner with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our role goes beyond support. We bring structure, clarity, and accountability to complex technology landscapes so leaders can move forward with confidence.

Over the past several years, Coretelligent has entered a new chapter. We have strengthened our leadership team, modernized our service delivery, and sharpened our focus on long-term client outcomes. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust.

We are building a team of professionals who care deeply about quality, ownership, and continuous improvement. If you value clear expectations, thoughtful collaboration, and work that genuinely matters to the businesses you support, you will feel at home here

What We’re Looking For

As a Client Support Engineer II at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide onsite support to our diverse and dynamic client base. This onsiterolewill have you traveling to local client locations throughout the Greater Boston areaand working closely with clients at all levels, including executives.

The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing both onsite and remote IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure.

As a Level 2 Engineer, you will provide onsite for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of ‘white glove’ service for clients. The position also includes participation in an on-call rotation.

Onsite - Boston | Non-Exempt | Reports to Boston Field Services Manager

What You’ll Do:

• Communicate with clients on-site (desktop support) to resolve technical issues and closetickets
• Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile andapplications
• Provide strong Microsoft Office and Mobile Device troubleshooting to resolve clientissues
• Troubleshoot backup solutions, mail-flow, and Exchange DAG
• Utilize working knowledge and experience with exchange configuration and troubleshooting to supportclients
• Deploy new hardware using Imagingtechnology
• Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. Thisincludes: creation, removal, changes, password resets, and bulk operations
• Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, andVPN
• Perform after hours work as needed for on-site support and infrastructure/servermaintenance.

What You Bring to the Table:

• 3+ years of related work experience
• Proficient in Azure Environments and O365 Administration
• Ability to effectively multi-task and work in a fast-paced environment while producing high-qualityresults
• Ability to follow and adhere to a definedprocess
• Excellent communication skills, both written and verbal
• Must be customer focused and able/willing to provide "white glove" service

What We Bring to the Table:

Salary Range

The reasonably expected annual compensation range for this position is $70,000 - $90,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.

Bonus Eligibility

This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.

• Health
• Dental
• Vision
• Flexible Spending Account (FSA)
• 401k
• Health Reimbursement Account (HRA)
• Health Savings Account (HSA)
• Life Insurance
• Disability Insurance
• Paid Parental Leave
• Holiday Pay
• Flexible Vacation & Sick Days

• Observed company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks

Equal Opportunity and Accessibility Commitment

Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more. Our focus is on creating an inclusive workplace where diversity is valued beyond compliance, ensuring that every team member feels respected, supported, and empowered to be their authentic selves.

We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [e-mail] for necessary arrangements.