Remote IT Support Engineer

Socket.dev; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Monthly tech reimbursement

Paid parental leave

Vacation accrual

Employee assistance program

Job summary

Tyson & Mendes is seeking an IT Help Desk Technician for remote nationwide support. You will troubleshoot issues, support Windows, Microsoft 365, and IT systems while assisting staff across multiple locations. The role emphasizes problem solving, urgency, and clear communication.

The shift times are 8:30am-5:00pm or 9:00am-6:00pm Western Time, reporting to the IT Supervisor. Prior ITIL/ITSM experience is preferred and Zendesk ticketing is used for issue tracking.

Qualifications

• 2+ years of relevant help desk experience.
• Experience with Windows, Microsoft 365, Exchange and Azure environments.
• Ability to translate technical concepts to non-technical staff.

Responsibilities

• Administer end-user workstations and support end-user activities using Microsoft Windows.
• Resolve network hardware and software failures.
• Maintain records/logs of repairs in ZenDesk; support remote locations.

Skills

Windows troubleshooting

Microsoft 365

Great communication

ITIL/ITSM knowledge

Desktop support

Network troubleshooting

Education

Associates’ degree or higher in Computer Science or related field

Tools

ZenDesk

ServiceNow

FreshDesk

Job description

Tyson & Mendes is seeking an IT Help Desk Technician for remote nationwide support. You will troubleshoot issues, support Windows, Microsoft 365, and IT systems while assisting staff across multiple locations. The role emphasizes problem solving, urgency, and clear communication.

The shift times are 8:30am-5:00pm or 9:00am-6:00pm Western Time, reporting to the IT Supervisor. Prior ITIL/ITSM experience is preferred and Zendesk ticketing is used for issue tracking.