Remote IT Support Analyst — Meraki & Server Ops

Michigan State University; East Lansing (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Michigan State University CANR IT is seeking an IT Support Analyst to provide hands-on and remote assistance to faculty and staff, ensuring reliable IT services. You will triage requests, manage escalations, and support daily technology needs across CANR and MSU IT environments.

The role involves maintaining Meraki networking, server tasks, asset lifecycle management, and user access administration, with a remote-friendly and standard 8–5 work schedule.

Qualifications

• Four-year IT degree or equivalent required.
• 1–3 years in end-user, desktop, and basic network support.
• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Manage Meraki networking and upgrades for MSUE and MSU Agbio.
• Server management for the college.
• Purchase, configure, and distribute technology assets.
• Manage assets lifecycle.
• Deliver workstation and software support.
• Administer employee accounts for access management.

Skills

End-user support

Desktop support

Network troubleshooting

Customer service

Education

Bachelor's degree in IT

Tools

Cisco Meraki

Job description

Michigan State University CANR IT is seeking an IT Support Analyst to provide hands-on and remote assistance to faculty and staff, ensuring reliable IT services. You will triage requests, manage escalations, and support daily technology needs across CANR and MSU IT environments.

The role involves maintaining Meraki networking, server tasks, asset lifecycle management, and user access administration, with a remote-friendly and standard 8–5 work schedule.