CANR IT Support Analyst

Michigan State University; East Lansing (MI); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Michigan State University CANR IT is seeking an IT Support Analyst to provide hands-on and remote assistance to faculty and staff, ensuring reliable IT services. You will triage requests, manage escalations, and support daily technology needs across CANR and MSU IT environments.

The role involves maintaining Meraki networking, server tasks, asset lifecycle management, and user access administration, with a remote-friendly and standard 8–5 work schedule.

Qualifications

• Four-year IT degree or equivalent required.
• 1–3 years in end-user, desktop, and basic network support.
• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Manage Meraki networking and upgrades for MSUE and MSU Agbio.
• Server management for the college.
• Purchase, configure, and distribute technology assets.
• Manage assets lifecycle.
• Deliver workstation and software support.
• Administer employee accounts for access management.

Skills

End-user support

Desktop support

Network troubleshooting

Customer service

Education

Bachelor's degree in IT

Tools

Cisco Meraki

Job description

Working/Functional Title

CANR IT Support Analyst

Position Summary

Reporting to the ANR IT Infrastructure Manager, ANR IT delivers primary leadership and comprehensive IT support for the College of Agriculture and Natural Resources (CANR) through a collaborative shared services model. Working alongside departmental and university IT teams, ANR IT provides technology resources that advance MSU’s mission of education, research, and community engagement. We are seeking talented individuals to join our team and support the daily technology needs of the College. In this front-line role, you will provide hands‑on and remote assistance to faculty and staff, ensuring reliable and effective IT services. As an ANR IT team member, you will help improve processes, coordinate and guide team activities, triage incoming requests, and manage escalations. Key responsibilities include managing Meraki networking and upgrades for MSUE and MSU Agbio, server management for college, purchase, configure, and distribute technology assets; managing assets throughout their lifecycle; delivering high‑quality workstation and software support; and administering employee accounts for access management.

MSU Information Technology

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Michigan State University (MSU) Overview

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report’s America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

Minimum Requirements

Knowledge equivalent to that normally acquired through completion of a four‑year degree with coursework or focus in an information technology specialization relevant to the position. One to three years of progressively responsible professional experience providing a combination of end‑user, desktop, and basic network support or related information technology services in an educational or business environment; or an equivalent combination of education and experience.

Desired Qualifications

Possession of CompTIA A+, Network+, Server+, AWS Cloud Practitioner, or equivalent certification; experience providing technical support for hardware, software, operating systems, mobile devices, and network infrastructure, including Cisco Meraki environments; demonstrated ability to troubleshoot and resolve technical issues while delivering excellent customer service; strong communication skills with the ability to explain technical concepts to diverse audiences; experience with endpoint and mobile device management, IT service management platforms, and enterprise technologies; working knowledge of networking, cybersecurity, virtualization, and cloud‑based services; and the ability to independently manage multiple priorities while contributing effectively to team projects and organizational initiatives.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Please provide three professional references who are knowledgeable of your work.

Work Hours

STANDARD 8-5

Remote Work Statement

MSU strives to provide a flexible work environment, and this position has been designated as remote-friendly. Remote‑friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding Eligibility

Bidding eligibility ends September 1, 2026, at 11:55 PM