Remote IT Support Analyst for MSP & Client Impact

IronEdge Group, LTD; Santa Fe (NM); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical and Life Insurance share

Short-Term and Long-Term Disability

Flexible Spending Account and Health-S

Flexible Time Off plus Holidays

Job summary

IronEdge Group, LTD is seeking an IT Support Technician to deliver front-line technical help to end users, troubleshoot servers and networks, and resolve software and peripheral issues. The role requires careful ticketing, remote collaboration, and a customer-first approach.

This remote position welcomes applicants in TX, NM, AZ, CO or KS, and emphasizes strong communication, problem-solving, and the ability to work independently or with teams to maintain high service quality.

Qualifications

• 1+ year of experience in a Tier 1 IT support role
• Experience with ticketing systems
• Strong communication and customer service skills
• Background in MSP environment
• Certifications from CompTIA or Microsoft are a plus

Responsibilities

• Provide front-line technical support to end users.
• Troubleshoot servers and network systems.
• Resolve software and peripheral issues.
• Dispatch to client sites as needed.
• Collaborate with team to complete tickets to company standards

Job description

IronEdge Group, LTD is seeking an IT Support Technician to deliver front-line technical help to end users, troubleshoot servers and networks, and resolve software and peripheral issues. The role requires careful ticketing, remote collaboration, and a customer-first approach.

This remote position welcomes applicants in TX, NM, AZ, CO or KS, and emphasizes strong communication, problem-solving, and the ability to work independently or with teams to maintain high service quality.