Remote IT Support Analyst — Asset & Access Management
Michigan State University College of Engineering
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Job summary
Michigan State University College of Engineering seeks a Junior Analyst to join ANR IT Services in East Lansing. You will assist in designing, purchasing, configuring, and distributing technology assets, while managing them through their lifecycle and delivering quality workstation and software support.
You will also administer employee access and work closely with university IT teams to triage requests, coordinate activities, and handle escalations.
Qualifications
- Knowledge of basic IT helpdesk concepts and service desk operations.
- Familiarity with Windows, macOS, iOS/iPadOS, and Android device support in an enterprise environment.
- Experience with endpoint/device management and identity/access management concepts.
- Ability to communicate effectively with both technical and non-technical audiences.
- Experience with IT service management systems.
- Ability to manage multiple priorities and collaborate with teams.
Responsibilities
- Collaborate with university stakeholders to design, purchase, configure, and distribute technology assets.
- Manage assets throughout their lifecycle and ensure proper documentation.
- Deliver high-quality workstation and software support to faculty and staff.
- Administer employee accounts for access management and security.
Skills
Education
Tools
Job description
Michigan State University College of Engineering seeks a Junior Analyst to join ANR IT Services in East Lansing. You will assist in designing, purchasing, configuring, and distributing technology assets, while managing them through their lifecycle and delivering quality workstation and software support.
You will also administer employee access and work closely with university IT teams to triage requests, coordinate activities, and handle escalations.
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