Junior Analyst / Information Technology Professional

Michigan State University College of Engineering; East Lansing (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Michigan State University College of Engineering seeks a Junior Analyst to join ANR IT Services in East Lansing. You will assist in designing, purchasing, configuring, and distributing technology assets, while managing them through their lifecycle and delivering quality workstation and software support.

You will also administer employee access and work closely with university IT teams to triage requests, coordinate activities, and handle escalations.

Qualifications

• Knowledge of basic IT helpdesk concepts and service desk operations.
• Familiarity with Windows, macOS, iOS/iPadOS, and Android device support in an enterprise environment.
• Experience with endpoint/device management and identity/access management concepts.
• Ability to communicate effectively with both technical and non-technical audiences.
• Experience with IT service management systems.
• Ability to manage multiple priorities and collaborate with teams.

Responsibilities

• Collaborate with university stakeholders to design, purchase, configure, and distribute technology assets.
• Manage assets throughout their lifecycle and ensure proper documentation.
• Deliver high-quality workstation and software support to faculty and staff.
• Administer employee accounts for access management and security.

Skills

Customer service

Communication

Analytical thinking

Troubleshooting

Windows/macOS/iOS/Android support

Endpoint management

Active Directory

Network fundamentals

Remote/virtual support

Project coordination

Multi-tasking

Team collaboration

Education

Associate’s degree

IT-related education/ coursework

Tools

Microsoft Intune

Jamf

MECM/SCCM

TeamDynamix

ServiceNow

Active Directory

Job description

Working/Functional Title

Junior Analyst

Position Summary

The College of Ag and Natural Resources (ANR) IT Technology Services delivers primary leadership and comprehensive IT support for the CANR through a collaborative shared services model.

This position reports to the Service Desk Manager and will perform the following duties:

• collaborate with university stakeholders to design purchase, configure, and distribute technology assets
• manage assets throughout their lifecycle
• deliver high-quality workstation and software support
• administer employee accounts for access management

Working alongside departmental and university IT teams, ANR IT provides technology resources that advance MSU’s mission of education, research, and community engagement.

We are seeking talented individuals to join our team and support the daily technology needs of the College. In this front-line role, you will provide hands‑on and remote assistance to faculty and staff, ensuring reliable and effective IT services. As an ANR IT team member, you will help improve processes, coordinate and guide team activities, triage incoming requests, and manage escalations.

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Report’s America’s Best Colleges 2026. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Minimum Requirements

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an associate’s degree; one to three years of related and progressively more responsible or expansive work experience in IT Desktop Field/Service Desk Support; or an equivalent combination of education and experience.

Desired Qualifications

• Demonstrate commitment to customer service and effective communication with technical and non-technical audiences.
• Strong analytical, problem-solving, and troubleshooting skills with the ability to independently resolve technical issues.
• Experience supporting and managing Windows, macOS, iOS/iPadOS, and Android devices in an enterprise environment.
• Experience with endpoint and device management solutions, including Microsoft Intune, Jamf, MECM/SCCM, or comparable platforms.
• Experience using IT service management systems such as TeamDynamix, ServiceNow, or similar tools.
• Working knowledge of Active Directory, Group Policy, identity and access management, and endpoint security best practices.
• Working knowledge of enterprise networking concepts, including wired and wireless connectivity, VPNs, firewalls, routing, and switching.
• Experience supporting virtual desktop and remote computing environments.
• Experience evaluating, implementing, and supporting technology solutions to meet organizational needs.
• Experience participating in technical projects, including planning, implementation, documentation, and coordination.
• Demonstrated ability to manage multiple priorities and work effectively both independently and collaboratively.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment, and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends on September 29, 2026, at 11:55 PM