Remote IT Service Desk - First Line Support

Unisys; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Unlimited paid time off

401(k) match

Healthcare

HSA matching

Ongoing learning opportunities

Video interview process

Job summary

Unisys is seeking a Tech Service Desk professional for remote support in PA, United States. You will handle 1st level contact, document incidents, and strive for fast, first-contact resolution while supporting multiple clients.

The role requires 6 months IT service desk experience and familiarity with MS Office, Exchange, and Windows networks, with opportunities to grow in a dynamic environment.

Qualifications

• High School diploma or relevant certifications.
• 1-2 years of related IT service desk experience.
• Certificate-level education or equivalent.
• 6 months IT Service Desk experience.
• 6 months experience providing Level 3 support for MS Office, MS Exchange and MS Windows networks.
• Working knowledge of data and voice network concepts.

Responsibilities

• Provide 1st Level telephone and media contact support.
• Strive for high first contact resolution.
• Document calls and incidents accurately.
• Manage time/workload to meet service levels.
• Assign incidents to correct support groups.
• Act as single point of contact on incidents and problems.
• Provide clients with incident/request reference numbers.
• Support multiple clients and document processes for Knowledgebase.

Skills

Customer service

Communication

Time management

Education

High School diploma or relevant certifications

Tools

MS Office

MS Exchange

MS Windows networks

Job description

Unisys is seeking a Tech Service Desk professional for remote support in PA, United States. You will handle 1st level contact, document incidents, and strive for fast, first-contact resolution while supporting multiple clients.

The role requires 6 months IT service desk experience and familiarity with MS Office, Exchange, and Windows networks, with opportunities to grow in a dynamic environment.