Remote IT Service Technician - Tier 1 Support

Chickasaw Nation; Ada (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

Chickasaw Nation in Ada, OK seeks a Tier 1 IT support specialist to provide remote software and hardware assistance to end users. You will diagnose issues, document resolutions, and respond to calls, emails, and chats while maintaining professionalism and adherence to company policies.

Ideal candidates have 1 year of related IT experience and a CompTIA A+ certification. The role emphasizes teamwork, accuracy in ticketing, and maintaining a safe, organized work environment.

Qualifications

• 1 year of directly related IT support experience.
• Ability to document and track support requests clearly.
• CompTIA A+ certification required.

Responsibilities

• Responsible for tier 1 remote software and hardware support to end users for a wide variety of issues.
• Responds to telephone calls, email, and chat requests for support.
• Documents, tracks, and monitors problem resolution in the work order system to ensure timely resolutions.
• Escalates situations as appropriate and coordinates with higher-level support when needed.
• Maintains professionalism, follows policies, and supports a safe work environment.
• Collaborates with technical teams to improve IT services and customer satisfaction.

Skills

Assessment protocols

Basic computer skills

Flexibility

Web service design

ITIL framework

Education

Other

Tools

ITIL framework

Job description

Chickasaw Nation in Ada, OK seeks a Tier 1 IT support specialist to provide remote software and hardware assistance to end users. You will diagnose issues, document resolutions, and respond to calls, emails, and chats while maintaining professionalism and adherence to company policies.

Ideal candidates have 1 year of related IT experience and a CompTIA A+ certification. The role emphasizes teamwork, accuracy in ticketing, and maintaining a safe, organized work environment.