Tier 1 Helpdesk Technician — Government IT Support

UIC Arctic Response Services, LLC; Oklahoma City (OK); On-site; USD 40,000 - 55,000; Full time

Job summary

UIC Arctic Response Services, LLC is hiring a Tier 1 Helpdesk Technician in Oklahoma City. The successful candidate will provide IT support, including resolving hardware and software issues, and must have 2+ years of help desk experience. Preferred qualifications include A+ or Security+ certification and an Associate’s Degree in a related field. The role requires physical stamina, the ability to work irregular hours, and a US security clearance. The position offers a dynamic environment with opportunities for learning and advancement.

Qualifications

• A+ or Network+ Certificate highly preferred.
• Security+ Certification highly preferred.
• Two plus (2+) years professional, relevant experience.
• Ability to sit/stand for prolonged periods of time; confined to workstation.
• Working around machinery.

Responsibilities

• Install separate LAN closet for Government NIPRNET and SIPRNet connection.
• Configure and install agent workstations with EDC/SDC images.
• Test configuration.

Skills

critical thinking

active listening

complex problem solving

coordination & instruction

judgment & decision making

monitoring

Education

Associate’s Degree in Management Information Systems, Computer Science, or related field

Tools

Microsoft Office365

ACD systems

Job description

UIC Arctic Response Services, LLC is hiring a Tier 1 Helpdesk Technician in Oklahoma City. The successful candidate will provide IT support, including resolving hardware and software issues, and must have 2+ years of help desk experience. Preferred qualifications include A+ or Security+ certification and an Associate’s Degree in a related field. The role requires physical stamina, the ability to work irregular hours, and a US security clearance. The position offers a dynamic environment with opportunities for learning and advancement.