Night-Shift IT Service Desk Operator

Chickasaw Nation Industries, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Holidays

Paid Time Off

Job summary

Chickasaw Nation Industries, Inc. in Oklahoma City is hiring a Computer Operator I for inbound IT Service Desk support. You will assist with routine inquiries about applications, software, hardware, and network operations and log incidents in CSDS/ITSM tools.

The role demands strong customer service, clear verbal and written communication, and the ability to work a 24/7 graveyard schedule with potential overtime. FAA background checks and HDI CSR/CSA certification within four months are required.

Qualifications

• Knowledge of IT Help Desk tools, concepts, practices, and procedures.
• Experience with Active Directory and ITSM ticketing systems.
• FAA or government contracting experience is a plus.
• Strong communication and customer service skills.

Responsibilities

• Under direct supervision, resolves common computer operating problems.
• Provides customer assistance with routine inquiries related to applications, software, hardware, and network issues.
• Responds to support requests by phone and email promptly and professionally.
• Monitors systems and documents findings, actions, and resolutions in ITSM tools.
• Escalates complex issues to second level support and follows standard procedures.

Skills

Customer service

Verbal and written communication

Critical thinking

Problem solving

Education

High school diploma or GED

HDI CSR/CSA certification within four months

Tools

Active Directory

Remedy ITSM

ServiceNow ITSM

Job description

Chickasaw Nation Industries, Inc. in Oklahoma City is hiring a Computer Operator I for inbound IT Service Desk support. You will assist with routine inquiries about applications, software, hardware, and network operations and log incidents in CSDS/ITSM tools.

The role demands strong customer service, clear verbal and written communication, and the ability to work a 24/7 graveyard schedule with potential overtime. FAA background checks and HDI CSR/CSA certification within four months are required.