IT Help Desk & AV/VTC Support Specialist

789 Chickasaw Service Solutions, LLC; United States; Remote; USD 75,000 - 102,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Insurance

401(k) Immediate Vesting

Professional Development Assistance

PTO and Holidays

Job summary

Chickasaw Nation Industries, Inc. (CNI) seeks an IT support professional to serve as the first contact for agency programs, delivering user assistance by phone and email.

The role involves resolving common issues, coordinating with senior staff, and assisting with AV/VTC deployments across a federal contractor environment. Important qualifications include Tier 1/2 support experience, DCWF 451 proficiency, and certifications like Security+ CE.

Qualifications

• Associate degree or qualifying certifications with 5+ years of relevant experience.
• Experience providing Tier 1/2 IT support, endpoint and account support, and remote site AV/VTC troubleshooting.
• Must meet security-related qualifications and be able to access classified information at the DOD Secret level.

Responsibilities

• Serve as the initial call center contact for agency programs.
• Provide problem-solving support via phone and email.
• Troubleshoot and resolve less complex issues; escalate complex ones as needed.
• Perform onsite installations and provide startup guidance for deployments.
• Support training and documentation activities for users.

Skills

IT support

AV/VTC troubleshooting

Ticket management

Customer service

Problem solving

Education

Associate degree in IT and audiovisual tech or related field; or qualifying certifications with 5+ years experience

Tools

Crestron

Extron

Cisco Collaboration

A+ / CTS / CTS-I

Job description

Chickasaw Nation Industries, Inc. (CNI) seeks an IT support professional to serve as the first contact for agency programs, delivering user assistance by phone and email.

The role involves resolving common issues, coordinating with senior staff, and assisting with AV/VTC deployments across a federal contractor environment. Important qualifications include Tier 1/2 support experience, DCWF 451 proficiency, and certifications like Security+ CE.