Remote IT Service Desk Specialist: Student & Faculty Support
Solutions Management Group
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Benefits offered by this job
Job summary
Solutions Management Group (SMG) is seeking a Service Desk Analyst to provide first-level technical support to Des Moines Area Community College staff and students on campus in Iowa. The role involves phone, remote and email support, troubleshooting, and timely problem resolution in a fast-paced help desk environment.
Ideal candidates have 2+ years in customer service within a call center and an Associate's degree or related certificate.
Qualifications
- 2+ years of customer service experience in a call center environment.
- Associate's Degree or Certificate/Diploma in computer science or related field.
- Strong knowledge of Microsoft OS and Office 2016.
Responsibilities
- Provide phone, remote and email-based first-level technical support.
- Assist Des Moines Area Community College staff and students with IT issues.
- Troubleshoot and resolve problems; document and escalate as needed.
- Maintain confidentiality of student and staff information.
- Support service desk operations and scheduling.
Skills
Education
Tools
Job description
Solutions Management Group (SMG) is seeking a Service Desk Analyst to provide first-level technical support to Des Moines Area Community College staff and students on campus in Iowa. The role involves phone, remote and email support, troubleshooting, and timely problem resolution in a fast-paced help desk environment.
Ideal candidates have 2+ years in customer service within a call center and an Associate's degree or related certificate.
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