IT Support & Services Analyst

All Jobs; Des Moines (IA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid parental leave

Dental benefits

Job summary

LCS seeks an IT Technical Analyst in Des Moines to provide prompt technical support across corporate and community locations, handling incidents and requests, and assisting with projects.

You will install and troubleshoot Windows, Office 365 apps, manage user accounts, and coordinate with internal teams and vendors to ensure service excellence.

This role requires an on-call rotation and a two-year degree with 2–4 years of service desk experience; competitive pay and benefits are offered.

Qualifications

• Two-year degree or equivalent combination of education and demonstrated experience.
• 2-4 years of service desk or desktop support experience.
• Experience supporting Windows workstations, laptops, peripherals, printers.
• Strong knowledge of Windows 11, Microsoft 365, Outlook/Teams/OneDrive/SharePoint.
• Knowledge of Azure AD/Men tra ID and user support.
• Familiarity with MDM and endpoint security solutions.
• Basic networking concepts: TCP/IP, DNS, DHCP, VPN.
• Strong analytical and troubleshooting skills.
• Excellent customer service and multi-channel support.
• Experience with ITSM platforms; PowerShell scripting preferred.

Responsibilities

• Provide exceptional customer service and technical support to end users across locations via phone, email, in-person, and remote tools.
• Install, configure, troubleshoot, and support Windows OS, hardware, software, imaging, and upgrades.
• Support Microsoft 365 apps and services including Outlook, Teams, and SharePoint.
• Administer user accounts and access throughout the employee lifecycle.
• Support endpoint management and security solutions and best practices.
• Troubleshoot networks, VPN, printers, and end-user peripherals.
• Support conference room and collaboration tech (Teams Rooms, AV).
• Create, manage, and resolve service requests and tickets with proper categorization.
• Escalate issues to internal teams, vendors, and third parties as needed.
• Develop and maintain knowledge articles and training materials.

Skills

Windows support

Microsoft 365

Active Directory

ITSM ITIL

Customer service

Networking basics

PowerShell scripting

Education

Two-year degree

Tools

BMC Helix

PowerShell

Job description

LCS seeks an IT Technical Analyst in Des Moines to provide prompt technical support across corporate and community locations, handling incidents and requests, and assisting with projects.

You will install and troubleshoot Windows, Office 365 apps, manage user accounts, and coordinate with internal teams and vendors to ensure service excellence.

This role requires an on-call rotation and a two-year degree with 2–4 years of service desk experience; competitive pay and benefits are offered.