Remote IT Service Desk Specialist – Public Sector

Talentify; Lansing (MI); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Sign‑on bonus up to $2,500

Job summary

Department of Technology Management and Budget (DTMB) is seeking a Client Specialist to triage and resolve IT challenges for the Michigan Department of Education and CEPI. You will coordinate escalations, ensure policy‑driven resolutions, and collaborate with a spectrum of IT professionals.

The role emphasizes strong communication, documentation, and a team‑oriented approach to deliver reliable IT support in a hybrid Lansing office environment with remote work options.

Qualifications

• Bachelor's degree with at least 21 semester (32 term) credits in computer science, data processing, CS systems, data communications, networking, systems analysis, programming, information assurance, IT project management or mathematics.
• Associate's degree with 16 semester (24 term) credits in related IT fields and two years of experience as an application programmer, computer operator, or IT technician plus four years of professional IT experience equivalent to IT Infrastructure/Programmer‑Analyst P11 or 12.

Responsibilities

• Triages and assists clients to resolve IT challenges, facilitating escalations and issue resolution per DTMB policies and procedures.
• Assists with security compliance in support of MDE and CEPI agency goals and missions.
• Works with diverse team members including state employees, contractors, architects, developers, DBAs, and agency clients.

Job description

Department of Technology Management and Budget (DTMB) is seeking a Client Specialist to triage and resolve IT challenges for the Michigan Department of Education and CEPI. You will coordinate escalations, ensure policy‑driven resolutions, and collaborate with a spectrum of IT professionals.

The role emphasizes strong communication, documentation, and a team‑oriented approach to deliver reliable IT support in a hybrid Lansing office environment with remote work options.