Remote IT Service Desk Specialist

Cayuse Holdings; Lincoln (NE); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent for remote work. You will provide timely customer support, troubleshoot technical issues, and manage incidents per SLAs across Windows, macOS, and collaboration tools.

The role requires 2–5 years in IT support or service desk, ServiceNow experience, and strong customer service focus. Non-exempt, full-time hourly with standard benefits, remote hours, and potential for travel as needed.

Qualifications

• High school diploma or GED required.
• Experience in Service Desk or customer service preferred.
• 2–5 years in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.
• Customer service focus and satisfaction-driven approach.
• Call center experience.
• Tech support background beneficial.

Responsibilities

• Provide high-quality customer service to resolve technology problems and requests.
• Follow guidelines to deliver a full range of services to customers.
• Perform complex troubleshooting and log issues in the management tool.
• Assist customers promptly and professionally.
• Handle first-line troubleshooting and document interactions; escalate as needed.
• Support mobile devices, video conferencing, IP telephony, and end-user accounts.
• Manage devices and remote desktop diagnostics across Windows, MacOS, and apps.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Teamwork

Education

High school diploma or GED

Tools

ServiceNow

Microsoft Office

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent for remote work. You will provide timely customer support, troubleshoot technical issues, and manage incidents per SLAs across Windows, macOS, and collaboration tools.

The role requires 2–5 years in IT support or service desk, ServiceNow experience, and strong customer service focus. Non-exempt, full-time hourly with standard benefits, remote hours, and potential for travel as needed.