Remote IT Service Desk Specialist

Cayuse Holdings; Topeka (KS); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver timely IT support in a remote setting. You will handle first-line troubleshooting, document issues, and coordinate with the IT team to resolve incidents while maintaining high customer satisfaction.

The role requires strong communication, problem-solving, and teamwork. Experience with ServiceNow and Microsoft Office is preferred; the position is full-time hourly and non-exempt.

Qualifications

• High school diploma or GED required.
• Experience preferred in Service Desk or Customer Service.
• 2–5 years in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.

Responsibilities

• Provide high-quality customer service to resolve technology problems.
• Perform first-line troubleshooting and log all customer interactions.
• Assist customers via remote desktop and support Windows, MacOS, and mobile devices.
• Manage ServiceNow workflows and incident resolutions.
• Communicate resolutions clearly to customers and stakeholders.

Skills

Communication

Problem solving

Teamwork

Independent work

Customer service

Active listening

Adaptable

Education

High school diploma or GED

Associate degree or technical training

Tools

ServiceNow ITSM

Microsoft Office

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver timely IT support in a remote setting. You will handle first-line troubleshooting, document issues, and coordinate with the IT team to resolve incidents while maintaining high customer satisfaction.

The role requires strong communication, problem-solving, and teamwork. Experience with ServiceNow and Microsoft Office is preferred; the position is full-time hourly and non-exempt.