Remote IT Service Desk Specialist

Cayuse Holdings; Denver (CO); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Wellness Program

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver remote IT support. You’ll respond to customer inquiries, troubleshoot a range of technology issues, and log details for escalation.

The role emphasizes clear communication, teamwork, and adherence to SLAs. A background in IT support and proficiency with ServiceNow are highly valued for delivering dependable service to clients remotely.

Qualifications

• High school diploma or GED required.
• 2–5 years in computer systems or IT support.
• Experience with ServiceNow ITSM.
• Customer service or call center experience.
• Ability to pass a background check.

Responsibilities

• Provide high-quality customer service and resolve tech problems.
• Follow guidelines to deliver full range of services.
• Perform first-line troubleshooting and log interactions for escalations.
• Set up IP telephony, device management, and remote support.
• Administrate ServiceNow workflows and catalog items.
• Provide timely information to customers and ensure satisfaction.
• Document issues and communicate resolutions clearly.

Skills

Communication

Problem solving

Teamwork

Active listening

Time management

Technical troubleshooting

Windows/Mac support

Remote support

Education

Associate degree or technical training in CS/IS

Tools

ServiceNow ITSM

Microsoft Office

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver remote IT support. You’ll respond to customer inquiries, troubleshoot a range of technology issues, and log details for escalation.

The role emphasizes clear communication, teamwork, and adherence to SLAs. A background in IT support and proficiency with ServiceNow are highly valued for delivering dependable service to clients remotely.