Remote IT Support Specialist

Cayuse Holdings; Montpelier (VT); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

Short-Term and Long-Term Disability

401(k) Retirement Savings Plan with 1:

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service and technical support in a remote setting. You will troubleshoot, assist customers, and document interactions to ensure timely resolutions. The role emphasizes collaboration, adherence to SLAs, and quality service delivery.

The position is full-time hourly, with a focus on Windows/Mac support, remote assistance, and maintaining customer satisfaction across services. Training and ongoing support are provided.

Qualifications

• High school diploma or GED required.
• 2–5 years in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.
• Customer service experience and focus on satisfaction.
• Call center experience.
• Must pass background checks.
• Experience in a technology support organization.

Responsibilities

• Provides high-quality customer service to resolve technology problems and requests.
• Follows guidelines to deliver a full range of services to the customer.
• Provides complex troubleshooting and records problems in the management tool.
• Provides prompt information and assistance to customers.
• Performs first-line troubleshooting and logs interactions for escalation.
• Supports mobile telephony, video conference units, and IP telephony.

Skills

Customer Service

Communication

Technical Troubleshooting

Remote Desktop

Team Collaboration

Windows Support

Mac Support

Education

Associate degree or technical training

Tools

ServiceNow

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service and technical support in a remote setting. You will troubleshoot, assist customers, and document interactions to ensure timely resolutions. The role emphasizes collaboration, adherence to SLAs, and quality service delivery.

The position is full-time hourly, with a focus on Windows/Mac support, remote assistance, and maintaining customer satisfaction across services. Training and ongoing support are provided.