Remote IT Service Desk Specialist

Cayuse Holdings; Carson City (NV); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service solutions in line with SLAs. The role emphasizes timely, dependable, and precise information to customers, with a focus on clear and effective communication.

The position supports remote work and requires background checks as needed by projects. Candidates should have 2–5 years of IT support experience and proficiency with ServiceNow and Microsoft Office.

Qualifications

• High school diploma or GED required.
• Experience in Service Desk or Customer Service.
• 2–5 years in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.
• Strong focus on customer satisfaction and communication.

Responsibilities

• Provides high-quality customer service to resolve technology problems and requests.
• Follows guidelines to independently deliver services to customers.
• Performs first-line troubleshooting and logs interactions for escalations.
• Manages remote desktop support and device management tasks.
• Uses ServiceNow for ticketing, catalog updates, and workflow actions.

Skills

Customer service

Communication

Problem solving

Active listening

Team collaboration

Education

High school diploma or GED

Associate degree (optional)

Tools

ServiceNow ITSM

Remote desktop tools

Windows OS

Microsoft Office

MacOS

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver customer service solutions in line with SLAs. The role emphasizes timely, dependable, and precise information to customers, with a focus on clear and effective communication.

The position supports remote work and requires background checks as needed by projects. Candidates should have 2–5 years of IT support experience and proficiency with ServiceNow and Microsoft Office.