Remote IT Service Desk Specialist

Cayuse Holdings; Cheyenne (WY); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver high-quality IT support in a remote capacity. The role focuses on timely customer service, accurate problem diagnosis, and documentation across the ServiceNow ITSM platform.

The position requires strong communication, problem solving, and teamwork skills, with 2–5 years in IT or customer support, and a background check. Benefits include medical coverage and 401(k).

Qualifications

• High school diploma or GED required.
• Experience preferred Service Desk or Customer Service experience.
• Two to five years of experience in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.
• Customer service experience and strong focus on customer satisfaction.
• Call center experience.
• Experience in a technology support organization.
• Must be able to pass a background check.

Responsibilities

• Provides high-quality customer service to resolve technology problems and requests.
• Operates within guidelines to deliver a full range of services.
• Provides complex troubleshooting and logs problems in the management tool.
• Assist customers promptly and professionally.
• Perform first-line troubleshooting and log interactions for escalations.
• Provide end-user device support and remote/desktop troubleshooting.
• Manage ServiceNow processes, catalog, and workflows.
• Support incident resolution and major incident escalation as needed.
• Collaborate with team to meet client requirements and improve service.

Skills

Communication skills

Active listening

Problem solving

Teamwork

Independent work

Customer service

Microsoft Office

Education

High school diploma or GED

Associate degree or technical training in CS or IS

Tools

ServiceNow ITSM

Microsoft Office Suite

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver high-quality IT support in a remote capacity. The role focuses on timely customer service, accurate problem diagnosis, and documentation across the ServiceNow ITSM platform.

The position requires strong communication, problem solving, and teamwork skills, with 2–5 years in IT or customer support, and a background check. Benefits include medical coverage and 401(k).