Remote IT Service Desk Program Manager VIP Support

GovCIO; Frankfort (KY); Remote; USD 82,000 - 116,000; Full time

Benefits offered by this job

Employee Assistance Program

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is recruiting a Project Manager to support the TSA. The role is based in Springfield, VA, with a strong remote work component and possible intermittent travel.

The PM will oversee a large Service Desk operation, ensure ongoing IT support across tiers, and lead VIP service initiatives. The ideal candidate has 2–5 years of IT PM experience, expertise in remote desktop, Active Directory, and mobility tools, and a track record of improving service delivery while maintaining a Public Trust

Qualifications

• Bachelor's degree in a related field is required.
• 2–5 years of IT project management experience or commensurate experience.
• Experience leading a large 24x7x365 Service Desk operation serving 85K users.
• Expert capabilities in overseeing remote desktop, Active Directory, and mobility console support.

Responsibilities

• Leads and manages a large, 24x7x365 Service Desk operation, ensuring continuous IT support across Tier 0–Tier 2.
• Oversees advanced agent support and testing of new applications and processes.
• Troubleshoots OS and COTS software issues; maintains the Service Desk KB for optimal support.
• Implements and documents SR prioritization and escalation in the ITSM Tool.

Skills

ITPM Experience

Service Desk Management

Remote Desktop

Active Directory

Mobility Console

KB Management

Public Trust Clearance

Education

Bachelor's degree in related field

Tools

ITSM Tool

Job description

GovCIO is recruiting a Project Manager to support the TSA. The role is based in Springfield, VA, with a strong remote work component and possible intermittent travel.

The PM will oversee a large Service Desk operation, ensure ongoing IT support across tiers, and lead VIP service initiatives. The ideal candidate has 2–5 years of IT PM experience, expertise in remote desktop, Active Directory, and mobility tools, and a track record of improving service delivery while maintaining a Public Trust