Remote IT Service Delivery Technician II

Trapp Technology, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

100% employer-funded insurance for employee-only medical

401(k) plan with company match

3 weeks of paid time off accrued annually

Certification and training reimbursement

Job summary

Trapp Technology, Inc. is seeking an experienced IT Help Desk Level 1 technician for a fully remote position based in Phoenix, Arizona. This role involves providing technical support through various channels, troubleshooting issues, and assisting Level I technicians. Candidates should have a high school diploma, CompTIA A+ certification, and at least 2 years of technical support experience.

The position offers competitive pay ranging from $17.00 to $24.00 per hour, commensurate with experience, and a comprehensive benefits package that includes employer-funded health insurance and paid time off.

Qualifications

• 2+ years of technical customer support or help desk experience required.
• Strong troubleshooting skills to isolate and resolve issues quickly.
• Ability to compose grammatically correct, concise notes.

Responsibilities

• Provides technical support through tickets, chat, and phone calls.
• Troubleshoots customer issues and maintains server performance.
• Guides Level I technicians in team communication channels.

Skills

Troubleshooting skills

Excellent communication skills

Technical support experience

Education

High school diploma

CompTIA A+ certification

Job description

Trapp Technology, Inc. is seeking an experienced IT Help Desk Level 1 technician for a fully remote position based in Phoenix, Arizona. This role involves providing technical support through various channels, troubleshooting issues, and assisting Level I technicians. Candidates should have a high school diploma, CompTIA A+ certification, and at least 2 years of technical support experience.

The position offers competitive pay ranging from $17.00 to $24.00 per hour, commensurate with experience, and a comprehensive benefits package that includes employer-funded health insurance and paid time off.