Remote IT Engineer: Cloud Migrations & End-User Support

Blue Mantis; Portsmouth (NH); Hybrid; USD 38,000 - 47,000; Full time

Job summary

Blue Mantis is seeking an IT Technician to join our growing team. This fast-paced role requires strong troubleshooting and excellent customer service skills as you support Blue Mantis clients remotely.

You will troubleshoot hardware/software on Windows and Mac, handle tickets from various channels, and manage on-prem to cloud migrations (Exchange to Office 365, server virtualization, and cloud migrations). A reliable vehicle is needed for on-site visits with mileage reimbursement.

Qualifications

• 3-5 years IT experience supporting end users (remote or on-site).
• Troubleshooting Windows/Mac and server OS expertise.
• Certifications preferred (A+, CCNA, MCSE, MCSA, MCITP, etc).

Responsibilities

• Troubleshoot hardware/software issues on Windows client OS, Mac, and server OS.
• Manage help desk requests via phone, email, or chat and document resolutions in a ticketing system.
• Oversee on-prem to cloud migrations (Exchange to O365, server virtualization, cloud migrations).
• Travel to customer locations for on-site visits; mileage reimbursement provided.
• Generate CSRs and private keys; install and configure on IIS web servers.

Skills

IT support experience

Troubleshooting

Customer service

Remote support

Onsite travel

Certifications

Windows

Hyper-V

VMware ESXi

Active Directory

DNS/DHCP

Microsoft 365 Administration

Network security (firewalls)

Tools

Hyper-V

VMware ESXi

IIS

Microsoft 365 Admin

Active Directory

DNS

DHCP

WatchGuard

SonicWALL

Fortinet FortiGate

Ticketing system

Job description

Blue Mantis is seeking an IT Technician to join our growing team. This fast-paced role requires strong troubleshooting and excellent customer service skills as you support Blue Mantis clients remotely.

You will troubleshoot hardware/software on Windows and Mac, handle tickets from various channels, and manage on-prem to cloud migrations (Exchange to Office 365, server virtualization, and cloud migrations). A reliable vehicle is needed for on-site visits with mileage reimbursement.