IT Service Delivery Lead for Enterprise Accounts

Neotechie; United States; Hybrid; USD 100,000 - 170,000; Full time

Job summary

Neotechie is seeking an experienced IT Service Delivery Manager to lead end-to-end managed service delivery operations for enterprise clients in the United States. The role focuses on SLA compliance, governance, stakeholder management, and continuous service improvement across support and managed services engagements.

Responsibilities include managing client relationships, escalation handling, operational reporting, and adherence to ITIL processes.

Qualifications

• Bachelor's degree in information technology, business administration, engineering, or related field.
• ITIL or service management certifications preferred.
• Enterprise service delivery experience highly regarded.

Responsibilities

• Lead end-to-end managed service delivery for enterprise clients.
• Ensure SLA compliance and governance across engagements.
• Manage stakeholder expectations and escalation handling.
• Drive service improvement and operational performance across support teams.
• Coordinate with vendors, client teams, and internal stakeholders.

Skills

Service Delivery Management

SLA Management

Client Relations

ITIL

Governance

Escalation Management

Managed Services

Operational Reporting

Stakeholder Management

Incident Management

Service Operations

Continuous Improvement

Education

Bachelor's degree

ITIL certification

Tools

ServiceNow

Jira Service Management

Freshservice

Job description

Neotechie is seeking an experienced IT Service Delivery Manager to lead end-to-end managed service delivery operations for enterprise clients in the United States. The role focuses on SLA compliance, governance, stakeholder management, and continuous service improvement across support and managed services engagements.

Responsibilities include managing client relationships, escalation handling, operational reporting, and adherence to ITIL processes.